黑料社

 

The macroeconomic landscape is profoundly impacting health realities globally.

  • Cost has emerged as the greatest barrier to people taking care of their health as well as they would like to be.
  • Companies within and outside of healthcare must act to prevent worsening distrust and inequality on health matters.
  • There are opportunities for businesses to disrupt the system to drive meaningful change at institutional and interpersonal levels.

 

Launched in January, the 2023 黑料社Trust Barometer provided a stark view of the current global context鈥攐ne in which economic, social and geopolitical forces are deepening anxiety, distrust and polarization around the world. In a year meant to return us to a new 鈥渘ormal,鈥 we have instead experienced one crisis after the next: protracted war in the Ukraine, intensifying climate threats, rising global food insecurity and breakneck inflation, among others. It is against this tense backdrop that much of the world鈥檚 population currently finds itself mired in an acute cost-of-living crisis.

It should come as no surprise that the macroeconomic landscape is profoundly impacting health realities globally. Conducted across 13 markets last month, our 黑料社Trust Barometer Special Report: Trust and Health finds that economic pressure is a growing threat to people鈥檚 ability to care for themselves. Around the world, cost has emerged as the greatest barrier to people taking better care of their health鈥攚ith income inequality yielding significantly divergent health outcomes. Our key findings include the following:

  • Income inequality is inflaming the health crisis. We see double-digit differences between the rates at which high- and low-income people report being healthy, and, unsurprisingly, in their trust that most institutions will 鈥渄o what is right鈥 when it comes to addressing their health. For a majority of those surveyed, the performance of government, businesses, NGOs and the media when it comes to making sure they are as healthy as possible are all falling short of a 鈥渄oing well鈥 rating鈥攚ith 鈥渕y employer鈥 cited as the lone institution doing well.
  • It鈥檚 getting harder to care for one鈥檚 health. 52% of people report a meaningful gap between how well they are taking care of their health and how well they鈥檇 like to be, up 14 percentage points since last March. And while the overall number is lower in the US (45%), Canada (48%) and Europe (46% each in the UK, France and Germany) these all still experienced double-digit jumps year-to-year鈥攚ith the most startling figures coming out of developed Asia (South Korea at 66%, up 23 pts; Japan at 60%, up 16 pts).
  • Cost is king. Global inflationary pressures are severely impacting people鈥檚 ability to achieve their health goals鈥攚ith cost outstripping information as the biggest barrier to better health across all income levels. People pointed to inflation as the top issue negatively impacting their health (across physical health, mental health, social health and community livability) in 9 of 13 countries.

It is critical that businesses both in healthcare and beyond act quickly and with conviction to stem the rising tide of inequality and distrust. There are meaningful opportunities to drive change at a time when people fundamentally aspire to good health and are thinking about their health in bolder, more expansive terms than ever before. According to this new data, health is about so much more than just the physical: two-thirds of those we surveyed consider their physical, mental and social health as well as community livability when evaluating what it means to be healthy. (In contrast, only 1% of respondents define being healthy as purely physical.) Perhaps most striking, out of all four dimensions of health, the highest number of respondents (91%) include mental health in their definition of being healthy. This broad perspective affords a host of new opportunities to engage鈥攅specially with young people, who increasingly expect an intersectional approach from the companies and institutions in their lives.

Some of our findings about trust and information offer potential paths forward as well. On one hand, people increasingly trust those closest to them to deliver accurate health information鈥攚hether the individuals delivering care (鈥渕y doctor,鈥 nurses and pharmacists) or friends and family. Alongside this, public trust in the media鈥檚 healthcare reporting has declined 7 pts since 2019; and still more alarming, 44% of people ages 18-34 believe the average person who has done their own research is 鈥渏ust as informed and knowledgeable on most health matters鈥 as a doctor. But another perspective on this statistic is that people are eager to take their health into their own hands: they feel empowered to educate themselves and are motivated to seek out reliable information and decide what to do with it. Healthcare providers in particular must look for new ways to leverage this dispersion in authority and connect with people along their journeys.

The global health ecosystem is at a watershed moment, with seismic macro forces propelling unprecedented systemic change around the world.

To that end, we encourage key stakeholders work to improve trust in health, as follows:

  • Healthcare providers should find ways to forge real-life connections and deliver more personal care at scale. While 62% of people still trust healthcare companies overall, they are also keen to be seen, heard and treated as individuals by those tasked with keeping them healthy. Our study finds that good working relationships with primary healthcare providers, as well as overall trust in the health ecosystem, are both key drivers of people鈥檚 likelihood to make positive health changes.
  • Companies outside health should optimize their role in consumers鈥 health journeys, especially where Gen Z is concerned. The majority of young people expect companies across a diverse range of sectors鈥攚hether in tech, financial services, fashion or retail鈥攖o play a meaningful role in keeping them healthy. Meanwhile, nearly two-thirds of people globally consider a brand鈥檚 broad impact on health when making purchasing decisions, including the impact its products and business practices are having on their own health, their employees鈥 health, and the health of the communities in which the brand operates.
  • Health experts should find ways to amplify patient voices and engage with people as true, equal partners wherever possible. The majority of respondents globally told us that when health experts want to drive behavior change, it is very important that they 鈥渋nclude me in the science鈥 (60%), 鈥渟how how it fits my life鈥 (62%) and 鈥済ive me a voice鈥 (67%). Where scientific expertise is concerned, new forms of outreach are key.
  • Employers must provide trustworthy healthcare information; work to mitigate burnout; have their CEOs highlight the importance of mental health; and be supportive and flexible, according to employees globally. Employees overwhelmingly believe their employers are obligated to create policies to prevent overwork and burnout (83%), which 64% of the general population globally cited as detrimental to their health and is the top issue impacting health among respondents in China. Similarly, CEOs must model healthy behavior, such as respecting work-life boundaries.

The global health ecosystem is at a watershed moment, with seismic macro forces propelling unprecedented systemic change around the world. Inequality, distrust and polarization have collided to cause a widespread collapse in people鈥檚 hope for the future鈥攁nd swift intervention is needed to begin rebuilding trust in the institutions that have failed them. Our research suggests that there are numerous opportunities to leverage disruption and changing behaviors throughout the system to drive meaningful change, both at an institutional and interpersonal level. Businesses should play a leading role in these efforts鈥攂y investing in their employees鈥 well-being, making health core to strategic decision-making, exploring ways to leverage individuals鈥 growing trust in those closest to them and tackling social inequities, in partnership with other institutions.

Kirsty Graham is Global President, Practices & Sectors and Global Chair, Health.

 

1 Brazil, Canada, China, France, Germany, India, Japan, Mexico, Nigeria, South Africa, South Korea, the UK and the US.

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